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SITE FUNCTIONALITY

Q: I have questions about the Mexico insurance online application fields?

A: As you are completing our Mexico Homeowners Insurance Application, if you have questions about what to enter in the field, click on the "More Info" link to the right of each field. This will open a window with details regarding that particular field.

Q: What if we have a home that has multiple owners?

A: Your policy requires that the "Named Insured" field reads exactly as the title to your home. If you choose to purchase a homeowners policy with us, you will be able to enter the complete Named Insured and ensure that it matches your ownership documents, such as what appears on your Fideicomiso, or deed.

Q: I have questions about what is covered?

A: The best way to learn about coverage is by referring to the terms and conditions of the policy, there is no substitute. Admittedly, sometimes insurance gets complicated, so call us at +1-888-723-4617 and let one of our experts help you understand.

Q: I had trouble printing my policy and/or did not receive a confirmation email, how can I get my policy?

A: When you purchase Mexican insurance from Mexpro.com, we email you the following items:

A receipt, the declaration page, and the terms and conditions of your Mexican Insurance policy along with a link and a user ID and Password that allows you to retrieve these items. By following this link you may log back into the site to perform the following functions with the username and password we emailed you upon the purchase of your Mexico insurance online policy:

  1. Download and reprint your policy

  2. Cancel/Void your policy

If you did not receive your confirmation email, or need to contact us for any reason, please email mexico@Mexpro.com or call from 7:00 am to 5:30 pm MST, Mon-Fri.

Q: What if I need to cancel my Mexican Insurance coverage?

A: All Mexican Insurance cancellation requests must be received in writing. You can complete our cancelation form, email us at mexico@Mexpro.com or submit a fax to 928-779-7221. Include your name, policy number, reason for cancellation and your contact information. Our expert customer service team will contact you with your request status.

Q: What is refunded on a policy if I choose to cancel?

A:

  1. Prior to policy being effective – flat cancel, if buying again, you will receive a full refund less half the policy fee.

  2. Policy in effect – All policies are pro-rated per the terms and conditions of the policy as described below. No fee is refunded.


Cancellation request by the Insured

The contract shall be deemed terminated in advance as of the date on which the Company is notified in writing of the cancellation request. The Company shall be entitled to a premium payment as may correspond in conformity with the short term insurance rates specified in the following table:

Up to 1 month - 20%

Up to 1.5 months - 25%

Up to 2 months - 30%

Up to 3 months - 40%

Up to 4 months - 50%

Up to 5 months - 60%

Up to 6 months - 70%

Up to 7 months - 75%

Up to 8 months - 80%

Up to 9 months - 85%

Up to 10 months - 90%

Up to 11 months - 95%


Table for Hydro Meteorological Risks

For the coverage against Hydro Meteorological Risks, regardless of the contract Policy Period, the parties agree that the contract may be terminated in advance of the termination date by means of a notice given in writing to the Company if the Insured terminates the contract; in such event, the Company shall be entitled to such a portion of the Premium as may correspond to the period during which the insurance was in force, in conformity with the following short term insurance rates (as percentage of the annual premium).

Up to 1 month - 35%

Up to 3 months - 65%

Up to 5 months - 95%

More than 5 months - 100%

Q: Where can I find the terms and conditions of a home owners policy?

A: You can download and view policy terms and conditions here.

COVERAGE

Q: How do I know the Mexico insurance I am buying is from reputable companies?

A: For over ten years our firm has provided Mexico Insurance to hundreds of thousands of Americans and Canadians who visit Mexico. Our programs have been recognized as some of the highest quality policies in the Mexico Insurance market. Now, we have partnered with Grupo Nacional Provincial (GNP) to ensure the highest quality home insurance coverage for Mexico in the market, and promise to continue to provide top-notch customer service to our policyholders.

Visit www.GNP.com.mx for more information about GNP.

Q: What other products do you offer?

A: We also offer auto/SUV/truck, RV, motorcycle, boat and international health insurance coverage for your trip to Mexico.

Q: What happens if we have a loss in Mexico? What do we do? How do we follow up with our Mexico insurance company?

A: If you have a loss to your property in Mexico which exceeds your deductible, you will need to follow the instructions provided in the terms and conditions or with the claims instructions provided at the time of issuance.


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