Home Insurance Mexico Frequently Asked Questions (FAQs) | Mexpro

Frequently Asked Mexico Homeowners Insurance Questions

Find the most commonly asked homeowners insurance questions for those with homes in Mexico. Or you can search below.

General Questions

Yes, a home in Mexico is a financial investment which should be protected against fire, natural disaster and theft risks. Liability insurance coverage is also particularly important since it protects you against bodily injury and property damage done to others or their belongings while on your property (we recommend no less than $300,000 in liability coverage).

Yes, if you own the interior elements of your condo in Mexico, you should protect your financial investments. Interior improvements you may want to insure include: countertops, cabinetry, fixtures, interior walls, electrical, etc. Liability coverage is not only important in case someone gets hurt while visiting your condo, but also in case your condo causes damage to a neighbor's condo (for example: water damage from a leaking pipe).

Mexpro has provided Mexico insurance to hundreds of thousands of Americans and Canadians. Our programs are recognized as some of the highest quality policies in the Mexico insurance market. We have partnered with Grupo Nacional Provincial (GNP) to ensure outstanding home insurance coverage for Mexico, and are committed to providing first-class customer service to our policyholders.

Visit www.GNP.com.mx for more information about GNP.

Coverage Questions

Your policy requires that the "Named Insured" field reads exactly as the title to your home. Verify it matches what appears on your Fideicomiso, or deed. The names of multiple insureds, trust names, business names, etc., may be split and entered into the First Name and Last Name fields of our quote form.

The best way to learn about our Mexico home insurance coverage is to refer to the terms and conditions of the policy. We also have detailed information on our website. If you have further questions, you can call us toll-free at (855) 639-7761 and let one of our experts assist you.

Quote & Purchase Questions

Go to our online homeowners insurance quote form and enter your home, townhome, or condo unit details. You will then get an instant itemized quote. Learn more about our Mexico homeowners insurance here.

Your property’s title, deed, or trust (Fideicomiso) paperwork should have your postal code. You may also find it listed on a utility bill. Google maps can also be helpful in locating a Mexican postal code.

You can also go to http://codigo-postal.co/mexico/ and complete the following steps:

  1. Select the Mexican state
  2. Select the nearest city or town (municipio)
  3. Locate the nearest neighborhood (asentamiento), then click on the corresponding postal code number
  4. A list of all asentamientos in the postal code will show up at the top of the page
  5. Scroll down to see the Google map with the zona postal (postal code zone) area outlined in red. You may have to click on the blue cargar mapa (load map) button inside the map first, and answer a security question before the red area will be shown on the map.

Fill out our online Mexico Homeowner’s quote form, and complete the short application. Payments can be made securely online with any major credit or debit card or PayPal. Print your policy documents immediately.

Claims Questions

If you have a loss to your property in Mexico which exceeds your deductible, you will need to report the claim by calling GNP 011-52-555-227-9000 or toll free from Mexico at 800-400-9000. Follow the instructions in the terms and conditions or the claims instructions provided at the time of issuance.

Policy Questions

Please first confirm that your confirmation email was not inadvertently routed into a spam or junk folder.

When you purchase Mexico insurance from Mexpro, we email you a link with access to your account where you can view/print your receipt, declarations page, and Terms & Conditions. Click on the "Log in to access my policy" link and enter your ID and password to download and print your policy.

If you did not receive your confirmation email, or need to contact us for any reason, you can email us at mexico@Mexpro.com or call us at (855) 639-7761.

You can get it by logging into the link provided in your confirmation email, sent after your purchase. Or, you can download the GNP Mexico homeowners insurance policy terms and conditions here.

You can email policy change requests, along with supporting documentation, to mexico@Mexpro.com.

We need your cancellation request in writing, and you must include your policy number.

To cancel, do one of the following:

  • Email your request to customer service at mexico@Mexpro.com
  • Complete our online cancellation form
  • Mail your request to us: International Insurance Group, Inc., 214 E Birch Ave, Flagstaff, AZ 86001
  • Fax your request to us: 928-779-7221

Please allow 24-hours to process your cancellation. Your refund will be prorated according to the terms and conditions of the policy. Our customer service department will send a confirmation when everything is completed.

Prior to policy being in use, and if purchasing a new policy, you will receive a full refund, minus the policy fee.

If the policy is in effect, cancellations are prorated per the terms and conditions of the policy. No fee is refunded.