Home Insurance Claims

For your benefit, we provide information and recommendations to act in case of disaster...

  1. GNP

    Report the incident immediately by dialing 011-52-555-227-9000 or toll free from Mexico at 01 800 400 9000.
    Select Option 1 "Reportar un siniestro" (Report a claim).
    Then select Option 5 "Daños" (Home). You will be asked to provide:

    1. Policy number

    2. Name of the insured

    3. Nature of the loss

    4. Place and address where the loss occurred

  2. Give notice to the competent authority according to the type of disaster, such as firefighters in case of fire or explosion, or the police in case of theft.

  3. Give written notice to us via a claim letter stating in detail what were the facts, what happened and possible causes of the loss. If authorities were contacted, you will need to provide a certified copy of reports that were made to said authorities.

  4. Home Assistance services can be requested by selecting option 1 "Reportar un siniestro" (Report a sinister)
    Then option 6 "Asistencia al hogar" (Home Assistance).

  5. If you need further information, contact us by dialing 011-52-555-227-9000 or toll free from Mexico at 01 800 400 9000.

  6. Select Option 3 "Consultas y aclaraciones de su póliza o dar seguimiento a un siniestro" (Consultation and clarification of their policy or follow a claim)
    Option 4 "Daños" (Home) may consult regarding their claim.
    This can also be done by sending an e-mail to sinda@gnp.com.mx

These instructions are for informational purposes only, for more information see the "Procedure in the event of a Loss" section of the General Conditions.

GNP Home Insurance Claims Instructions PDF