El Aguila Claims Instructions
What to do in case of a Claim, Accident, Vehicle Theft
Important: You must report all claims prior to leaving Mexico and crossing the border into the USA. Failure to report the claim prior to leaving Mexico may result in the DENIAL of your claim.
Please remain calm.
Do not leave the scene of the accident.
Call El Aguila Seguros toll free number:
In case of an accident or theft - in Mexico call: 01-800-890-9049
In case of a flat tire, towing, fuel etc - in Mexico call: 01-800-624-6491
You will be asked to provide:
Insurance Certificate Number
Name of the insured and the driver
Place and address where the accident occurred
Vehicle identification: year, make, model, type, and color
When the adjuster arrives, you will be asked for the following documents:
A valid driver's license
You will be asked to complete an accident report.
Do not make any arrangement with the third parties, leave this part to El Aguila Seguros' adjuster.
If the vehicle is moved from the scene of the accident, you must inform the insurance company of the new location.
Do not leave the vehicle unattended since the insurance policy does not cover partial theft of parts, unless you have purchased the "plus package option".
Review the status of your claim from the USA:
You can check the status of your claim after returning to the USA or Canada by calling our toll-free number 844-227-2662 or this direct number to Mexico 011-52-555-169-3996, ask for Luis Miguel Martínez OR you can send an email to firstname.lastname@example.org and/or email@example.com.