24/7 Trip Protection Travel Insurance

Mexpro's comprehensive travel insurance covers trip cancellation, interruption, and trip delay—covering expenses you incur prior to and during a trip. Our travel insurance also provides emergency medical and dental expense coverage, repatriation in the event of death, medical evacuation, optional rental car insurance, and 24/7 'On Call' travel assistance services among other benefits.

Trip Protection Quote

This coverage is best for those who accrue prepaid, non-refundable expenses that could be lost if a covered risk or emergency happens prior to or during a trip more than 150 miles from home.

There can be up to nine people on one policy, but they all must live in the same state, have the same itinerary, and be 100 years of age or younger to qualify.

All eligible expenses (except emergency medical evacuations) are reimbursed, so you will need to keep receipts, information about flight delays and cancellations, medical records and billing, plus obtain police reports where necessary. Emergency medical evacuations are coordinated by our assistance provider, OnCall, with no out of pocket costs up to the maximum coverage amount for eligible evacuations.

Who could benefit from Mexpro's TME Travel Insurance? Examples are those on a family trip to Disneyland, anyone vacationing in Cancun at an all-inclusive resort, persons taking surfing lessons in Costa Rica, those taking a cruise anywhere in the world, and anyone taking their dream vacation to Europe or Africa.

Travel Insurance Coverage

We offer three separate travel insurance plans to fit your needs and your budget. Our most basic and least expensive plan is the 'Choice' plan. The 'Preferred' plan is our most popular. It offers enhanced benefit limits over the Choice plan at a reasonable price. Our 'Elite' plan provides the best coverage available with higher limits and added benefits. Compare each plan side-by-side in the table below.

Benefits are Per Person

Trip Protection Benefits

Emergency Medical Benefits

The following emergency medical benefits are included with all our trip protection plans.

Emergency Medical Evacuation

Emergency medical evacuation coverage is also included with our trip protection plans.

Trip Cancellation

Trip cancellation protects 100% of your pre-paid, non-refundable trip costs if you need to cancel your trip due to a covered risk.

Reimbursed Trip Expenses Include:

  • Booking fees
  • Lodging reservations
  • Flights/airline tickets
  • Cruises
  • Tours/excursions

Covered Trip Cancellation Examples:

  • Medical issues that restrict your ability to go on a trip (as advised by a physician).
  • Accidental injury, sickness, or death of family member or travel companion.
  • Termination from your work position (if employed for one year or more).

Optional Trip Cancellation for Any Reason (CFAR)

Our cancel for any reason travel insurance or CFAR coverage allows you to protect 75% of your non-refundable trip costs by having the option to cancel for any reason. It covers the same costs as trip cancellation plan. It also allows for flexibility in the event you need to cancel for a reason not covered by our standard trip cancellation coverage.

*CFAR coverage must be purchased within 14 days of the initial purchase or deposit you make towards your trip. To use this benefit, you must cancel your trip two days (or more) before your departure date.

Trip Interruption

Trip interruption also protects the cost of your trip should it be unexpectedly interrupted due to a covered risk.

Reimbursed Trip Interruption Expenses:

  • The cost to reissue airline tickets and/or cancellation fees
  • Reinstating frequent flyer miles
  • Non-refundable, pre-paid, unused travel expenses
  • Expenses incurred by you or your travel companion(s) if a physician certifies any of you must not travel due to needing to be hospitalized or quarantined.
  • Reasonable expenses including hotel, food, and transportation.

Covered trip interruption examples:

  • Sickness or accidental injury where a physician advises you or your traveling companion(s), booked on your trip, not continue the trip.
  • Your death or the death of your traveling companion.
  • Sickness, accidental injury, or death of a family member not traveling with you.
  • Termination from your work position (if employed for one year or more).

Trip Delay

Mexpro's TME Travel Insurance will cover delays to your trip.

Trip delays due to the following are covered:

  • Inclement weather
  • Traffic accident, where neither you or travel companion(s) are not involved
  • Lost or stolen travel documents, and/or money
  • Quarantine, hijacking, strike, natural disaster, riot, etc.
  • Closed roadways (must be confirmed by authorities)
  • Missed flight connection(s)

*The duration of the covered delay will vary based on the travel insurance plan you select (6 hours with the Elite package, 12 hours with the Preferred package, and 18 hours with the Choice plan).

Trip delay coverage will reimburse the following:

  • Pre-paid, unused, non-refundable land and water accommodations.
  • Economy fare from the point where your trip ended to a destination where you can catch up to your trip.
  • A one-way economy fare to your originally scheduled return destination.

Lost or Stolen Baggage/Personal Items

If your baggage, or personal items are lost or stolen, this coverage will reimburse you for the maximum limit, after any other benefits have been used. You will need a theft report from local law enforcement to file a claim. This includes lost, stolen, damaged, or delayed sports equipment.

Non-insurance Travel Assistance Services

Mexpro's TME travel insurance also provides 24/7 travel assistance through 'On Call,' our service provider. Benefits include:

  • translation services
  • assistance in locating lost or stolen luggage & personal items
  • coordination of emergency travel
  • assistance with the replacement of travel documents and/or credit cards
  • medical care monitoring
  • medical & dental referrals
  • emergency medical expenses cash advances
  • assistance with obtaining medication, medical devices, eyeglasses, contact lens replacement/refill
  • insurance or medical records requests
  • vaccines
  • blood transfers

You can reach OnCall for travel assistance by phone at +1 (602) 344-9225 or toll-free (888) 963-4933. Choose option "2."

Medical Expense Coverage

Mexpro's trip protection plans include emergency medical coverage as described below.

Emergency Medical & Dental Expenses

You are covered for unexpected medical and dental expenses incurred due to medical treatment required for sickness or accidental injury during your trip.

Hospital to Hospital Emergency Evacuation

If you are hospitalized due to an unexpected medical emergency, injury, or accident, and the hospital does not have the ability to properly treat you, and it is medically warranted, emergency evacuation coverage will transport you to the nearest suitable hospital.

This must be recommended by your physician and approved by our 'On Call' assistance provider. Your medical evacuation will be arranged by 'On Call' with no out of pocket expenses, up to your maximum policy benefit.

*Emergency ground or air transportation to the initial hospital, i.e., from the scene of an accident, is not covered under this plan. This plan only covers ground ambulance transportation between hospitals as part of an approved medical evacuation.

If traveling alone and the doctor certifies you will be hospitalized for more than seven days, the plan provides transportation for one person to join you by your bedside if repatriation is not imminent.

Repatriation of Remains

In the event of your death, while on your trip, your body will be returned to your home residence in the U.S. This includes the cost of embalming, cremation, casket, and transportation up to the limit on your policy.

Additional Coverage Provided on Our Elite Plan Only

Non-medical Emergency Transport

If you purchased our Elite plan, you are covered up to the benefit maximum for transportation expenses related to a natural disaster or political unrest.

Optional Rental Car Damage Coverage

This benefit only covers physical damage to your rental vehicle. It DOES NOT satisfy Mexico's requirement for Mexican Liability insurance coverage. Additionally, Mexpro can only provide rental car coverage for vehicles rented in the United States and driven into Mexico.

If renting a vehicle in Mexico, you will need to purchase car insurance from the rental company. If renting in another country, you may not be required to purchase car insurance, but can utilize this option to cover the vehicle for physical damage.

Restrictions: The Following Conditions Must Apply to Receive Coverage

  • You must be 150 miles or more from your residence.
  • Emergency air or ground transportation to the initial hospital, i.e., from the scene of an accident, is not covered under this plan. Only ground ambulance between hospitals as part of an approved medical evacuation is covered.
  • You must be 100 years of age or younger to qualify for this coverage.
  • Plan availability may vary by state, see terms for more detail on coverage and plan limits.


Email all trip protection claims and accompanying materials to NWTravClaims@cbpinsure.com, using the appropriate trip protection claims form.

Email all medical/dental insurance claims to NWTravClaims@cbpinsure.com, using this claims form.

All U.S. and International evacuation services are administered through the OnCall travel assistance service provider. Reach them by phone at +1 (602) 344-9225 or toll-free (888) 963-4933. Choose option "2."

Trip Protection Insurance FAQs

Have questions? Get your answers on our FAQ page

Trip Protection Quote

  • Review your policy documents for specific coverage and benefit details.
  • If there is any difference between this website and your terms and conditions, the terms and conditions prevail.