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MexVisit® Travel Assistance

MexVisit® is's exclusive Travel Assistance product. In addition to travel, you will receive medical, roadside and legal assistance. Our daily/short-term policies also include travel medical evacuation.

A live case monitoring contact center is available 24-hours a day, 365 days a year to service you. All this and more make MexVisit® the best travel coverage in the industry.

MexVisit® Summary of Benefits:

Travel Assistance
Medical Assistance
Roadside Assistance
Auto Liability Legal Assistance
Personal Legal Assistance
Travel Medical Evacuation

MexVisit® Description of Benefits:

This is only a brief description of the coverage. Please read the terms and conditions for coverages and exclusions.

Travel Assistance

  • Tourism & Travel Information.
  • US State Department Travel Advisory
  • Communications with Embassies and Consulates
  • Emergency Communications & Messaging
  • Assistance to File and Recover Lost or Stolen Documents
  • Emergency Money Transfers
  • Travel Agency Services
  • Lost Baggage Recovery Assistance
  • 24-Hour Medical Assistance
  • Emergency Medical Transportation (Land and Air Evacuation)
  • Transportation & Lodging Expenses for Companion
  • Lodging Expenses during Convalescence
  • Return of Travel Companions to Place of Residence
  • Medical Repatriation of Mortal Remains
  • Dental Assistance
  • Glasses & Contact Lenses Replacement Assistance
  • Emergency Delivery of Fuel
  • Flat Tire Service
  • Battery Jumpstart
  • Locksmith Service
  • Service & Repair Shops Referral
  • Sending of Spare Parts for Repair
  • Towing
  • Return of Vehicle if Trip is Interrupted
  • Interrupted Trip Continuation, or Return to Place of Residence
  • Lodging Expenses
  • 24 Hour Professional Attorney Legal Assistance & Representation
  • Bail Bond Assistance
  • Air Medical Evacuation to your hospital of choice in the U.S. or Canada
  • Vehicle return back to your residence when Medically Evacuated
  • NO out of pocket costs
  • Coverage provided by TME Travel Insurance

Learn more about MexVisit® short term travel medical evacuation coverage.

Travel Medical Evacuation coverage is NOT available on our Six-Month, Annual, and driver's license MexVisit® plans. However, you can purchase Travel Medical Evacuation insurance as a separate policy.


MexVisit® Claims Information

Report the Claim

For MexVisit® assistance call 800-624-6491 from Mexico. For Travel Medical Evacuation call 001-888-963-4933 and press "2" at the prompt or see our claims instructions on the MexVisit® TME page.

Follow MexVisit® Instructions

When help arrives, have your policy, registration and drivers license available. Keep a copy of any documents, receipts or reports.

Review the status of your claim from the USA/Canada

You can check the status of your claim after returning to the USA/Canada by calling MexVisit's toll free number 1-866-549-7008.


We purchased insurance from you for a recent Mexico trip, including Mex-Visit travel assist. When our car broke down I called the 800 number and a tow truck was called for us, which came in about an hour. The driver took us to a great mechanic who fixed the problem immediately, at a very reasonable price. Less than four hours after breaking down, we were back on the road and continued safely to our destination. I don't know what we would have done without your assistance. Thank-you. The insurance representative was very helpful & reassuring at a time when I was nervous about being stranded.