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Quálitas Compañía de Seguros

WHAT TO DO IN CASE OF CLAIM/ACCIDENT/VEHICLE THEFT

IN CASE OF AN ACCIDENT/LOSS DO NOT LEAVE MEXICO WITHOUT FILING A CLAIM!

Call this number for Accident, Theft, or Medical Payments or Legal Assistance provided by Quálitas Compañía de Seguros: 01 800 800 2880

You MUST report all claims prior to leaving Mexico and re-crossing the border into the USA. Failure to file a claim prior to leaving Mexico may result in the DENIAL of your claim. The claims process:

  1. Remain calm.

  2. Do not leave the scene of the accident.

  3. Call 01 800 800 2880. You will be asked to provide:

    1. Policy number

    2. Name of the insured and the driver

    3. Vehicle Identification: year, make, model, type, color and license plate

    4. Place and address where the accident occurred

  4. Do not leave the vehicle unattended since in some cases the insurance policy does not cover partial theft of parts.

  5. If the vehicle is moved from the scene of the accident, you must inform the insurance company of the new location.

  6. When the adjuster arrives, you will be asked for the following documents:

    1. Insurance policy

    2. A valid driver's license

  7. You will be asked to complete an accident report. Please do so since failure to do that may result in rejection of the claim.

To Review the Status of your Claims from the USA/Canada:

Upon your return to the US or Canada and after the claim has been reported to the company, you can get the status of your claim by contacting:

1-866-204-8776 or 1-866-317-0105 toll free from the US/Canada. Or standard line 011-52-664-634-2781.

Thank you for choosing Quálitas Seguros (Quálitas Compañía de Seguros SAB de C.V.). We are committed to providing you with the best service possible.


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