For your benefit, we provide information and recommendations to act in case
of disaster…
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Report the incident immediately by dialing 011-52-555-227-9000 or toll free
from Mexico at 800-400-9000. Select Option 1 "Reportar un
siniestro" (Report a claim). Then select Option 5
"Daños" (Home). You will be asked to provide:
- Policy Number
- Name of the insured
- Nature of the loss
- Place and address where the loss occurred
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Give notice to the competent authority according to the type of disaster,
such as firefighters in case of fire or explosion or the police in case of
theft.
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Give written notice to us via a claim letter stating in detail what were
the facts, what happened and possible causes of the loss. If authorities
were contacted you will need to provide a certified copy of reports that
were made to said authorities.
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Home Assistance services can be requested by selection option
1 "Reportar un siniestro" (Report a sinister) –
Option 6 "Asistencia al hogar" (Home Assistance).
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In case you need further information contact us by dialing
011-52-555-227-9000 or toll free from Mexico at 800-400-9000.
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Select Option 3 "Consultas y aclaraciones de su póliza o dar
seguimiento a un siniestro" (Consultation and
clarification of their policy or follow a claim) - Option 4
"Daños" (Home) may consult regarding their claim. This
can also be done by sending an e-mail to sinda@gnp.com.mx
These instructions are for informational purposes only, for more information
see the "Procedure in the event of a Loss"; section of
the General Conditions.