MexPro FAQs about Home Insurance Mexico

SITE FUNCTIONALITY

Q: I have questions about the Mexico insurance online application fields?

A: As you are completing our Mexico Homeowners Insurance Application, if you have questions about what to enter in the field, click on the "More Info" link to the right of each field. This will open a window with details regarding that particular field.

Q: What if we have a home that has multiple owners?

A: Your policy requires that the "Named Insured" field reads exactly as the title to your home. If you choose to purchase a homeowners policy with us, you will be able to enter the complete Named Insured and ensure that it matches your ownership documents, such as what appears on your Fideicomiso, or deed.

Q: I have questions about what is covered?

A: Our policy is similar to a USA Homeowners Policy. As you use our online rating system, please spend time reading the “More Info” button, and carefully review the coverage displayed on your Quote Results page. We are also happy to work with your trusted U.S. or Canadian Insurance agent to help you feel more comfortable buying our policy. Feel free to have your agent call us on your behalf.

Q: I had trouble printing my policy and/or did not receive a confirmation email, how can I get my policy?

A: When you purchase Mexican insurance from Mexpro.com, we email you the following items:

A receipt, the declaration page, and the terms and conditions of your Mexican Insurance policy along with a link and a user ID and Password that allows you to retrieve these items. By following this link you may log back into the site to perform the following functions with the username and password we emailed you upon the purchase of your Mexico insurance online policy:

1. Download and reprint your policy

2. Cancel/Void your policy

If you did not receive your confirmation email, or need to contact us for any reason, please email mexico@MexPro.com or call 1-888-467-4639 from 7:00 am to 5:30 pm MST, Mon-Fri.

Q: What if I need to cancel my Mexican Insurance coverage?

A:All Mexican Insurance cancellation requests must be received in writing. You can email us at mexico@MexPro.com or submit a fax to 928-779-7221. Include your name, policy number, reason for cancellation and your contact information. Our expert customer service team will contact you with your request status.

Q: What is refunded on a policy if I choose to cancel?

A:

1. Prior to policy being effective – flat cancel, if buying again, you will receive a full refund including the fee.

2. Prior to policy being effective – flat cancel, if not buying again, you will receive a full refund plus half the fee.

3. Policy in effect – All policies are pro-rated and we keep all of the fee.

Period in Force:

Up to 3 months: 70% refund

Up to 6 months: 40% refund

Up to 9 months: 20% refund

Over 9 months: No refund. Policy fully earned.

Q: Where can I find the terms and conditions of a home owners policy?

A: You can download and view policy terms and conditions by clicking the following link: http://mexpro.com/mexico/pdf/mho_tnc.pdf.

COVERAGE

Q: How do I know the Mexico insurance I am buying is from reputable companies?

A: For over ten years, our firm has provided Mexico Insurance to hundreds of thousands of Americans and Canadians who visit Mexico. Our programs have been recognized as some of the highest quality policies in the Mexico Insurance market. Now, we have partnered with ACE Seguros to ensure the highest quality homeowners coverage in the market, and promise to continue to provide top-notch customer service to our policyholders.

To learn more about ACE Seguros, click these links:

http://www.acelimited.com/AceLimitedRoot/

http://www.acelatinamerica.com/ACELatinAmericaRoot/Mexico/

For more information look at our WHY BUY FROM US? webpage.

Q: What other products do you offer?

A: Please visit www.iigins.com to review all of our products.

Q: What happens if we have a loss in Mexico? What do we do? How do we follow up with our Mexico insurance company?

A: If you have a loss to your property in Mexico which exceeds your deductible, immediately call the toll free number included in the insurance claims instructions page, which is part of your policy. Our adjusters will respond immediately to the scene and provide further instructions based on your specific situation.